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    F.A.Q.s

    General Questions

    Where is MOWEFLTD located? We are a UK-based company. Our headquarters is located at 1 Mornington Villas, Bradford, England, BD8 7HB. All orders are managed by our parent company, MOWEF LTD.

    How can I contact you? You can reach us via email at support@mowefltd.shop or call our customer support line at +44 7400776384 (Mon-Fri, 9 AM – 5 PM GMT).

    Shipping & Delivery

    How much does shipping cost? We offer a flat shipping rate of £13.00 for all orders across the United Kingdom.

    How long will it take to receive my garden tools?

    • Processing: 1-2 business days.

    • Transit: 3-6 business days.

    • Total: You can expect your delivery within 4-8 business days.

    Do you ship outside the UK? Currently, we only ship to addresses within the United Kingdom to ensure the fastest delivery times and best service for our local customers.

    Payments & Security

    What payment methods do you accept? To ensure maximum security for our customers, we currently accept payments exclusively through PayPal. You can pay using your PayPal balance or any credit/debit card linked to your PayPal account.

    Is my payment information secure? Yes. Since we use PayPal, we never see or store your credit card details. Your transaction is encrypted and protected by PayPal’s Purchase Protection.

    Returns & Refunds

    What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you have 30 days from the date of delivery to request a return. Items must be unused and in their original packaging.

    How long does a refund take? Once we receive and inspect your returned item, we process your refund to your original payment method (PayPal) within 7 business days.

    What if my item arrives damaged? Please inspect your order upon arrival. If the product is damaged or defective, contact us immediately at support@mowefltd.shop so we can arrange a replacement or full refund.

    Product Information

    Do your garden tools come with a warranty? Yes, all of our high-performance garden machinery and tools come with a standard manufacturer's warranty to ensure you can shop with confidence.