At MOWEFLTD, we want you to be completely satisfied with your purchase. If you are not happy with your garden tools, we are here to help.
1. 30-Day Return Window
In accordance with UK distance selling regulations, you have the right to return your order. While the law requires a 14-day “cooling-off” period, MOWEFLTD extends this to a 30-day return policy. You have 30 days after receiving your item to request a return.
2. Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it.
- Unused, with all original tags attached.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
3. How to Start a Return
To initiate a return, please contact us at support@mowefltd.shop.
- Return Address: 1 Mornington Villas, Bradford, England, BD8 7HB.
- Note: Please do not send items back without first requesting a return via email. Items sent back without authorization will not be accepted.
4. Return Shipping Costs
Please note that customers are responsible for paying the return shipping costs unless the item arrived damaged or faulty. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. Damaged or Incorrect Items
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at support@mowefltd.shop so that we can evaluate the issue and make it right.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approval: If approved, your refund will be processed automatically to your original payment method (PayPal).
- Timeline: You will receive the money back within 7 business days.
- Note: Please remember it can take some additional time for PayPal or your bank to post the refund to your account.
7. Contact Information
For any questions regarding returns, please contact us:
- Email: support@mowefltd.shop
- Phone: +44 7400776384
- Business Address: 1 Mornington Villas, Bradford, England, BD8 7HB
- Company Number: 12962709